Terms and Conditions of Sale

Article 1 – Object and scope

These General Terms and Conditions of Sale (GTC) apply to all services offered by SARL Quesmy Location, the operator of Château de Quesmy, including stays in rooms and accommodation, seminars, weddings and private events. Any booking implies the Customer’s full and unreserved acceptance of these GTC, unless specific conditions have been expressly agreed in writing.

Article 2 – Quotes, booking and confirmation

All bookings are made based on a detailed quote. The booking becomes firm upon receipt of the signed quote and the payment of the requested deposit. Additional services are only guaranteed after written acceptance by the Host.

Article 3 – Prices and Services

The applicable rates are those shown in the quote or, failing that, in the commercial documents in force on the day of booking. The services include only what is expressly mentioned in the quote. Any service not included will be charged extra.

Article 4 – Payment Terms

For weddings and private events, payment is made via several bank transfers; the balance must be settled no later than 30 days before the event.

For corporate seminars, payment is made in two instalments: 50 % upon booking and 50 % five days before the event. Any additional services are invoiced on the day of the event and paid for on the spot.

For rooms and stays with accommodation, payment terms are those shown on the quote or booking.

In case of late payment, the Host reserves the right to suspend or cancel the service without prejudice to any sums already paid.

Article 5 – Total Cancellation by the Client

Any cancellation of the stay or any change to the booking dates will be considered a total cancellation.

In the event of a full cancellation by the Customer, cancellation charges apply as follows:

• More than 180 days before the event: 20 % of the total amount stated in the quotation.
• Between 179 and 90 days: 50 % of the total amount agreed in the quotation.
• Between 89 and 60 days: 70 % of the total amount agreed in the quotation.
• Between 59 and 30 days: 80 % of the total amount agreed in the quotation.
• Less than 30 days: 100 % of the total amount agreed in the quotation.

Article 6 – Partial Cancellation by the Client

The Customer may reduce the price of each service listed in the initial quotation up to 30 days before the stay, subject to a limit of 10 % of the amount for each service.

Adjustments made beyond this limit, or after this deadline, will not be refunded.

Article 7 – Addition of benefits or participants

Any additions to the services and/or participants listed in the original quotation must be submitted to the Host for approval. The inability to add services or participants does not constitute grounds for cancellation without incurring a fee.

Article 8 – Cancellation by the Host

In the event of cancellation due to force majeure, the Host shall inform the Client as soon as possible and refund any sums paid in full, without further compensation.

The Host also reserves the right to cancel the service in the event of non-payment or late payment; in this case, sums already paid may be retained.

Article 9 – Host Obligations

The Host undertakes to provide the services in accordance with the quotation and to maintain a standard of quality in line with industry practice. The Host undertakes to comply with the applicable regulations and to take all reasonable measures necessary to ensure the safety of guests during their stay or the event.

Article 10 – The Customer’s Obligations

The Customer undertakes to comply with the establishment’s rules, in particular those relating to safety, movement within the premises and the proper use of the premises.

He is liable for any damage caused by himself, his guests, participants, service providers or accompanying persons, and undertakes to reimburse the cost of any damage or deterioration found.

The Client undertakes to take out the necessary insurance, in particular civil liability insurance covering damage caused to third parties and to the Host's property.

The Client shall provide in a timely manner all information necessary for the organisation of the service, including rooming lists, menus, schedules, guest lists, and any information useful for the proper execution of the quote.

Failing this, the Host cannot be held liable for any consequences arising from the non-receipt of this information.

Article 11 – Accommodation and rooms

Accommodation is provided in accordance with the quotation and the arrangements specified at the time of booking.

Bed linen and towels are provided where specified in the booking confirmation.

Unless otherwise stated, rooms are cleaned after each stay and must be used in accordance with their capacity.

The Customer may be charged for any damage, breakage or loss of linen, or for failure to comply with the rules of occupancy.

Article 12 – Seminars

Seminars can be organised on a self-catering basis or with additional services, as set out in the quotation.

For self-catering seminars, a deposit cheque may be required and must be provided no later than 3 days before the event.

The Customer undertakes to comply with the guidelines for the proper use of the premises: keeping noise levels down outside at night, closing the hall doors, sorting waste, cleaning the areas used before leaving, ensuring there are no cigarette ends on the ground, and clearing away any toys or equipment from the green spaces.

If the premises are left in an excessively dirty condition, all or part of the deposit may be retained.

Article 13 – Weddings and private events

Weddings and private events include only the services specified in the quotation.

The use of professional catering facilities by an external caterer may result in an additional charge, in accordance with the conditions set out in the quote or contract.

The Client shall ensure that the venue, the neighbourhood and safety requirements are respected throughout the event, including during the set-up, dismantling and removal of items brought in by its service providers.

Article 14 – Force majeure

The parties shall not be held liable for failure to perform their obligations if such failure results from an event of force majeure recognised by French case law.

Article 15 – Governing Law and Disputes

These General Terms and Conditions are governed by French law. In the event of a dispute, the parties will first seek an amicable settlement before taking any legal action.